Privacy Policy
1. Overview
AVA Guest Portal ("we", "us", "AVA Estate") provides a digital guest portal for guests staying at AVA Estate villas on Koh Phangan, Thailand. This policy explains what information we collect, how we use it, and the choices you have.
2. Information We Collect
We collect information you provide directly, such as your name, contact details, stay preferences, and service requests. We also collect information about your stay, including villa details, check-in and check-out dates, and the services you order through the portal.
3. How We Use Your Information
We use your information to provide and improve our services, including processing service requests, coordinating with our service partners, communicating with you about your stay, and personalizing your experience. We may also use aggregated, de-identified data for analytics and service improvement.
4. Sharing of Information
We share your information with our service partners (such as transport, cleaning, and wellness providers) only as necessary to fulfill your requests. We do not sell your personal information to third parties.
5. Data Security
We take reasonable measures to protect your information from unauthorized access, use, or disclosure. Access to your personal portal is protected by a unique, private link.
6. Data Retention
We retain your information for as long as necessary to provide our services and comply with legal obligations. You may request deletion of your data at any time.
7. Your Rights
You have the right to access, correct, or delete your personal information. To exercise these rights, please contact us using the details below.
8. Contact Us
If you have any questions about this Privacy Policy, please contact us at hello@ava.estate.